Terms & Conditions

Terms & Conditions

Please take note of the product detail description and product image, especially the color and measurment of the item before order.
Product's color on the photo may vary slightly from the actual product colors due to different computer display settings.

Certain mechandise might be marked as "randomly distributed" which means that buyers are not allowed to choose the color or style
of the item. You may make note in the order form for your preferred color or style, and we will try to arrange it for you while stock last.
If your desired color or style is out of stock, we will randomly assign another to you without further notice.

Payment Policy

Pls notify us with payment slip after you have made the payment :-
sms/Whatsapp : 6012-4219239
wechat: liz_heng
e-mail: [email protected]

Once we verify your payment in order, we will send you another receipt e-mail to confirm we received the payment and also will
send you another e-mail when we have ship out the goods.

Delivery Policy

1. We will start our parcel packing at 12:00pm daily (only on Working days). We will send out your order on the same day, if we receive the payment for your order before 12:00pm.

2. We may delay your order delivery without prior notice due to technical or resource allocation problems. For urgent orders, please make note in your order form so we can do our best to carry out a special arrangement for you.

3. If it so happens that your ordered item is out of stock, we will try our best to contact you before sending out the parcel. However, under certain conditions, we may refund you directly without prior notice.

4. We reserves the right to decide the cheapest and most effective courier company based on your location and weight of your goods. Please make a remark in your order form if any delivery companies will not reach your location.

5. After sending out your parcel, we will inform you of the tracking number by your contact email. If you are not receiving your parcel after 3 days, please contact the courier company directly.

6. If you have given us an invalid address or contact number, causing the parcel to be returned to us, we will not pay for the shipping charges for resending the parcel. Buyers will have to pay us the additional shipping to resend the parcel.

7. Delivery time around 1-5 business days. Most orders are delivered within 1-5 business days for major cities and up to 10 days for other areas.
If you have not received your order after 14 business days, please e-mail: inf[email protected] or contact us and we will trace the parcel for you.

8. Missing item or parcel with any problem on delivery buyer should reject the goods to the courier company and take the parcel photo info/email to us on the same day. Fail to do, courier company will no accept any complaint if buyer sign the delivery document.

9. Oversea shipment (except Malaysia), we assist for courier only, not responsible for other issue eg. custom tax, shipment delay, shipment return & etc. and no payment refund.
p/s: Oversea /other country shipment (except Malaysia), postage will depend weight or size of parcel, pls contact us for the postage.
sms/whatsapp 012-4219239 wechat: liz_heng e-mail: [email protected]

Goods Return Policy

We provide 100% return warranty on all products you've purchased regardless of the reason being dissatisfaction or a defected item.
The warranty is valid for 7 days after the order is delivered out by us.
To avoid the warranty being abused, all refund is not in cash form but in Refund Voucher which allows you to make the same amount of deduction in your future order. Please take note on the calculation of the Refund Voucher.
Unless it is our mistake for sending the wrong item to you, other reasons of return are not allowed for item exchange. You may use the Refund Voucher to re-order from our website and get instant deduction on the order amount. However, please note that shipping charges are not included in the Refund Voucher.
Please ensure the item is not used and please retain the original packing and quality card. Any stains, scratches or damages caused by carelessness will not be accepted.
**The non-returnable items are:
- Imported item
- Electronic and Gadget
- Lingerie and swimwear (and other garments due to hygiene reasons)
- Cosmetic
- Perfumes
- Jewelry
- Ticket, coupon, Hotel reservation/ concert, air Ticket
- CD & DVD
- Food (with or without preservative)

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